Do you accept returns?
We understand that sometimes things don't work out. That's why we offer refunds for any unused items you wish to return.
To ensure a smooth refund process, please follow these steps:
- Package Your Return: Make sure the items are unused and in their original condition.
- Include Your Details: Enclose a note with your name and shipping address inside the package.
Send It To Us:
Kitty Poo Club Returns
1909 Old Mansfield Rd, Bldg B
Wooster, OH 44691
- Cover Shipping Costs: Please note that return shipping fees are the responsibility of the customer.
Important: We're able to process refunds for items returned within 60 days of the original order date. After this period, we unfortunately cannot offer a refund.
Thank you for choosing Kitty Poo Club. We're here to help make your experience as positive as possible.