Do you accept returns?

Refund Policy

We understand that sometimes things don't work out. That's why we offer refunds for any unused items you wish to return.

To ensure a smooth refund process, please follow these steps:

  1. Package Your Return: Make sure the items are unused and in their original condition.
  2. Include Your Details: Enclose a note with your name and shipping address inside the package.
  3. Send It To Us:

    Kitty Poo Club Returns

    1909 Old Mansfield Rd, Bldg B

    Wooster, OH 44691

  4. Cover Shipping Costs: Please note that return shipping fees are the responsibility of the customer.

Important: We're able to process refunds for items returned within 60 days of the original order date. After this period, we unfortunately cannot offer a refund.

Thank you for choosing Kitty Poo Club. We're here to help make your experience as positive as possible.

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